A testament to the power of social media

It’s amazing how quickly social media has taken hold of the world.  Why, just a short three years ago, I was completely clueless as to what the term “social media” even referred to.  And then when I did finally gain some grain of understanding, I flatly refused to be a part of it for months!  And now, as you can see, I am immersed as deeply as the rest of you crazy cool people. 

Although, there are days that I wonder what will become of everyone.  After all, like everything else in life, moderation is the key.  With all of the different games and fictional societies that seem to be flourishing on the internet, it really could be quite easy to become so fully immersed that one’s days would waste away until there was nothing of reality left to experience and appreciate.

Thankfully, there are many facets to the social media revolution, or perhaps I should say evolution, and it is a great one that I sing the praises of today.  Last year, I lost my beautiful cousin Joy to a very long battle with cancer.  I won’t go into the sad details, because this story is all about greatness precipitated by social networking.  You see, Joy’s children wanted to help her achieve her biggest goals and dreams before she left us, so they asked for a “Bucket List” of things she wanted to accomplish.  It wasn’t a very long list, and really, there were three items that I would consider the least bit challenging:  Go on a cruise;  Swim with the dolphins;  Be a part of the audience at a taping of the Oprah Winfrey Show.

Creative vs Branding

People are extremely tired of advertisements. People want to be entertained — now!

Creating a brand for your company or product is extremely difficult these days. You have the typical marketing aspects like a logo, website, tag line, etc, etc, etc., and then you have interactive marketing, too. Everyone is pushing video. Ratings of American demographics across the board are showing increases in online video viewership compared to that of standard television programing.

It’s time to step into the online video realm. How?

Video is a Large Part of Google+

Last week, Google introduced its latest attempt at social networking with Google+, a direct competitor to Facebook. Bloggers and tech geeks everywhere are quick to draw parallels and note plenty of differences between the two. Our own Creative Director, Doug Johnston, scored an invitation and has since been testing the waters.

One of our favorite differences (which may be a short-lived differentiator, according to this announcement by Facebook) is Hangouts, or group video chat.

Social Media and SEO

Many of our clients are confused about social media. Is it just a fad? Doesn’t it represent a casual or unprofessional environment? How will this help our business?

Many social networking sites like Facebook, Twitter, YouTube, flickr, MySpace, Last.FM, blogs, SlideShare, digg, and more exist in the corporate world.

Allow me to tackle just one facet of the many benefits of corporate social media pages: Search Engine Optimization (SEO).

Twitter to add photos and video

On Wednesday, Shaquille O’Neal announced his retirement from the NBA through a vlog blasted via tweet. He used Tout, a third-party service which enables users to share video on Twitter since the latter’s format doesn’t support photos or video.

Until now, that is.

The Anatomy of the “Director of First Impressions”

Who is the Director of First Impressions for your company?  Why, it’s you, of course!  It doesn’t matter what position or title you hold, if you are ever the first person to greet a visitor or pick up the telephone, the responsibility of making a great first impression is all on you.

While it’s obvious that greeting someone with a warm smile is crucial when you’re face to face, many people don’t realize the importance of a smile even when you are simply taking a phone call.  This is the point where you are probably thinking:  Oh come on, it isn’t as if you can really hear a smile, can you?

You bet you can!  And the flip side is that you can definitely hear it when that smile is not there, even though you may not be able to see whom you are speaking with.  Think about your own experiences.  How many times have you been put off by an unpleasant conversation with a seemingly unhappy or completely uninterested sounding customer service representative?  The truth is that the majority of those service reps really were interested in helping you, they were just never taught the basics of proper telephone etiquette.

Measuring your social media’s ROI

A common question between businesses and marketers alike is “How do I measure the ROI of my social media campaign?” Well, folks, I have the answer:

You don’t.

A common myth about social media is that it can be the end-all solution for advertising. Plus, it’s free — perfect, right? Wrong. While social media can be part of your marketing campaign, it cannot carry the ship.

How much do keywords matter?

My husband and I have always been sticklers for doing research before making any kind of major purchase.  From cars to appliances to electronics, it is important to know that you will be getting the most for your money before committing to spending it.  While it hasn’t been that long ago that we had to go to our local library to peruse the latest copies of Consumer Reports for information, now one has to go only as far as the closest computer with an internet connection to learn everything pertinent to making an informed buying decision.

A while back, I thought I had done my due diligence before making a major purchase – so much that even Dave Ramsey would have been proud!  I actually spent 4 months doing research in my spare time, before making the final choice, which was based on my research.  Here’s where it gets interesting:  I have had quite a lot of trouble with this product, even though everything I read raved about the item in question.  Did I get a “lemon”?  Or was all of my research bogus?  What did I do wrong?!

I continued to contemplate these questions, until it finally occurred to me that every time I did a new search for information, I always used “reviews” in my search.  So, I decided to try an experiment. 

Social Media: Don’t rest on your laurels

I was on LinkedIn dialoguing with colleagues around the world about who considers themselves an expert at social media.  Mind you, these are wise and seasoned marketers themselves.  The wisdom that came from thediscussion focused on a couple of repetitive themes.

Mobile Video is Booming, According to Nielsen

The Nielsen Ratings, commonly remembered as the studies which analyze what people watch on television, have uncovered a startling reality concerning mobile video. A study of quarters three and four of 2010 found that the number of Americans watching mobile video has risen to 25 million people, a huge jump compared to the statistics from 2009.